Student Problem Resolution
Which administrative office should I talk to? This guide briefly attempts to help clarify the roles of the Center for Medical Education in English, the Bursary Office, the University’s Dormitory Administration, and the new Residential Advisor’s (RA) system in resolving student problems.
Center for Medical Education in English (Dean's Office)
Center for Medical Education in English can help students in all matters concerning grades, documentation such as transcripts, letters of enrollment and fees paid, indexes, information about courses, medical check-ups, and other academic matters. Importantly, the CMEE is also responsible for the disciplining of students that fall out of line with either university or dormitory regulations.
Student Advisor
Andrzej Jawień, M.D., e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Dr. Jawien works as a mediator between the deans and the students, and is the first point of contact regarding students’ concerns in the following areas: academic issues, social matters, and general problem-solving.
Appointments by e-mail.
Dormitory Administration
The Dormitory Administration has authority in matters of student room assignments in the dormitory, signing into and out of dormitory rooms, managing keys, repair of damages, security issues, and dormitory related documents. The Dormitory Administration handles dormitory fees payable in PLN. Please be aware that the Dormitory Administration is responsible, in cooperation with the Residential Advisors, for enforcement of dormitory rules and regulations.
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it., +48 61 658 40 02
Bursary Office
Deals with financial matters and therefore handles tuition fees, dormitory deposit refunds, other types of refunds, payment corrections and any other monetary issues.
Contact: This email address is being protected from spambots. You need JavaScript enabled to view it., +48 61 854 72 33
HASA - Harassment and Assault Student Advocacy
Harassment, racism or discrimination of any form, both in and out of campus, are taken seriously at PUMS. If you or any of your friends are targets of harassment, discrimination, racism and bullying, please reach out to any of the R.A.s in your dorms or email directly at: This email address is being protected from spambots. You need JavaScript enabled to view it..
Note: Complaints reported to HASA will be treated as strictly confidential.
If you have any recordings, messages, pictures, or other forms of evidence of any incident you wish to report, please gather and save it now. This will be important for any future reports or investigations.
Facebook: https://www.facebook.com/groups/HASApums
Instagram: @hasa_pums
If you want to learn more about the forms of harassment: https://nietonie.com/en/home/
Poznan’s 24-hour Crisis Intervention Center: +61 835 48 65/66.
Residential Advisors
Residential Advisors are responsible for promoting a community environment in the dormitory. In addition, RAs act as contact persons in all matters for advice and support of dormitory residents. Together with the Dormitory Administration, RAs are also directly responsible for the enforcement of university policies (rules and regulations) concerning the dormitories.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Facebook: https://www.facebook.com/groups/pumsdormitories
Instagram: @pums_dorms
CAPS - Counseling and Psychological Services
PUMS offers counselling and psychological services to students in English language programs. The mission of CAPS is to support students and their performance during their studies by providing psychological counselling services. Students can contact CAPS if seeking help with cultural adaptation and learning problems, adaptation to life in a foreign country, personal crises, coping with stress, dormitory issues, social, interpersonal, or personal relationship issues.
Note: Counseling sessions are kept strictly confidential and will not be disclosed to third persons or University staff.
NOTE: This information is meant only as a guide for students. Please consult the university rules and regulations for detailed information.